Keeping the Peace: How to Leverage Provider Feedback to Develop and Enhance Your Laboratory Stewardship Program

Improve patient safety and reduce costs by creating a test utilization program using input from providers.

Thursday, April 20, 2017 @ 2 p.m. EDT; 1 p.m. CDT; 11 a.m. PDT

Laboratory test utilization often gets a bad reputation for being too prescriptive and overly focused on cost. The collaborative approach of the recent antimicrobial stewardship movement provides an effective model for addressing these negative elements in traditional laboratory utilization management efforts.

Rebranding as laboratory stewardship and focusing on this same type of collaborative, relationship-based approach to interventions can be a valuable tool to help your laboratory reduce costs and the number of unnecessary tests being performed.

So how can your laboratory help ensure that clinicians order the most appropriate tests for their patients? Will providers be offended if you question their orders? And how do you manage providers who just want their tests performed, no questions asked?

Get answers to these questions and more when you register to attend the upcoming Pathology Webinars, Inc. webinar “Keeping the Peace: How to Leverage Provider Feedback to Develop and Enhance Your Laboratory Stewardship Program” scheduled for Thursday, April 20, 2017. Listen as experts Jane Dickerson, PhD, DABCC and Jessie Conta, MS, CGC, both from Seattle Children’s Hospital, provide you with practical tools your laboratory can use to develop a multi-faceted stewardship program that builds positive relationships with providers.

You’ll learn how to work with providers to create a strong stewardship program. Find out which questions you ask are most likely to get you the information you need. And how to incorporate provider feedback into a stewardship program that helps you provide high-quality patient care while cutting costs by reducing the number of unnecessary tests.

Whether you’re a laboratory director, pathologist, laboratory manager, genetic counselor, or front-line staff—anyone who wants to develop or strengthen a laboratory stewardship program—this is one webinar you can’t afford to miss.

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Distinguished Presenters

 

Jane Dickerson, PhD, DABCC

Jane Dickerson, PhD, DABCC is Co-director of Chemistry and Director of Reference Lab Services at Seattle Children’s Hospital. She completed her post-doctoral training at the University of Washington where she was a clinical chemistry fellow in the department of Lab Medicine. As a faculty member at Seattle Children’s and the University of Washington Department of Lab Medicine, Dr. Dickerson focuses her research on the science of the delivery of care—improving processes to get the right test ordered (utilization management), performed (analysis of alternative matrices), and resulted (failure to retrieve) for the best patient care. She is a co-founder and Director of Clinical Services for PLUGS (Pediatric Laboratory Utilization Guidance Services), a national collaboration whose mission is to improve test ordering, retrieval, interpretation, and reimbursement.

 

Jessie Conta, MS, CGC

Jessie Conta, MS, CGC is a licensed genetic counselor in the Department of Laboratories at Seattle Children’s Hospital. She received her Master’s of Science degree in genetic counseling from Brandeis University. After working as a clinical genetic counselor for many years, Ms. Conta transitioned to the laboratory at Seattle Children’s Hospital to help develop the laboratory stewardship program. In her current role as a laboratory genetic counselor and supervisor, she provides pre- and post-analytic support to the genetics subspecialty labs at Seattle Children’s Hospital, participates in test utilization management case review, and is leading insurance advocacy efforts related to genetic testing. Ms. Conta is a co-founder and Director of Genetic Counseling Services for PLUGS (Pediatric Laboratory Utilization Guidance Services), a national collaboration whose mission is to improve test ordering, retrieval, interpretation and reimbursement.

 
 

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Here is just some of what you’ll learn during this in-depth 90-minute conference:

  • How to create a provider attitude survey, including two of the most important topics you should include.
  • Three strategies for incorporating provider feedback into the development or modification of your laboratory’s stewardship program.
  • The elements you need for successful change management to occur.
  • How to manage providers who don’t want their test orders questioned.
…and much more!

Register Now